Terms and Conditions

General

1. The DreamPrice Promise is available to travelers registered as a DreamTrips or DreamTrips Life Member or as a Rovia Preferred Customer who have booked travel on www.roviadreams.com on or after November 1, 2011 who provide proof of a Concurrent Lower Price for their accommodation or DreamTrip subject to the terms and conditions set out below. In these terms and conditions references to bookings on any website shall include bookings on sub domain sites for example www.roviadreams.com and member name.roviadreams.com.
2. In order to qualify as a Concurrent Lower Price, the lower price must be for an identical booking, where the same DreamTrip package as the case may be, is booked in a single transaction, inclusive of all taxes and fees. All booking details, including the following, must exactly match the details of the hotel or DreamTrip as the case may be; you booked on www.roviadreams.com:
   • Hotel (including room type)
   • Dates and times of departure, routing and check-in
   • All applicable cancellation and refund policies of the hotel
   • The hotel booking, as the case may be, needs to be prepaid in full and be instantly confirmed at the point of booking
   • Any special terms of purchase.
   • Package amenities/extra components.
3. A Concurrent Lower Price does not include rates on coupon sites, as well as websites where the carrier, hotel property are opaque or unknown until after purchase, or where prices are determined by any sort of name-your-own-price, or auction/ bidding services. A Concurrent Lower Price does not include errors or mistakes, including pricing errors. The Dream Price Promise does not apply to bookings for special event/sports trips, Manifest Foundation "voluntourism" trips, team/private trips and special training trips.
4. A Concurrent Lower Price must be both advertised and available to the general public on a website offering travel services to resident of the country in which you are resident. A Concurrent Lower Price shall not include corporate discounts or rates, military discounts, senior discounts, AAA or CAA discounts or rates,group rates, charter rates, past guest rates, rewards program rates, incentives, meeting rates, convention rates, consolidator or interline prices, or prices available only by using a coupon or voucher, or any other rates or promotions not offered to the general public. A Concurrent Lower Price cannot come from a website, which requires you to call to get the rate, or from an email that you received. Where a Concurrent Lower Price is quoted in your local currency to your country of residence we will use the IROE (IATA Rates of exchange) currency conversion rate applied at the date of the booking and available at http://www.iata.org/ps/publications/pages/iroe.aspx
5. The DreamPrice Promise applies to the entire DreamTrip package, as the case may be, price, including all taxes and fees.

DreamTrips

If, on any website offering travel services to residents of the country in which you are resident you find a Concurrent Lower Price than the one you booked on www.roviadreams.com for the exact same flight on the same date, then the cost of the DreamTrip will be reimbursed to you.
Conditions:

1. The booking will first have to be made on www.roviadreams.com.
2. You will be reimbursed in full on the credit card used to purchase the DreamTrip booking.
3. The DreamTrip will be reimbursed in US Dollars for both domestic and international bookings.
4. You will have to submit relevant documentation (including; but not limited to: a screenshot of comparable price on the same date as your booking and relevant proof of purchase) as required by Rovia.
5. Upon successful verification by Rovia, the customer will be eligible to receive the reimbursement within 5 - 7 business days.

Request Process

1. You must complete and submit the form to us via Fax: 972-767-3332 OR Email: pricepledge@rovia.com before 11:59 pm Central Standard Time hours on the seventh day from the original date of booking on www.roviadreams.com along with relevant screen shots of the compared site with prices and booking details clearly visible.
2. All requests, including receipts and required documentation, are subject to Rovia?s verification. Rovia's decisions are final. By submitting a DreamPrice Promise request, you fully and unconditionally agree that you are bound by these Terms and Conditions and by Rovia's decisions. Rovia will not grant any Rovia Pricing Pledge request that it believes, in its sole discretion, is the result of a printing or other error or is made in bad faith.
3. All DreamPrice Promise requests will be verified within five (5) business days upon receipt of the request form and all requested information in support of the request. Requestor will receive an email from Rovia staff on whether the request is successful.
4. Upon approval, you should receive your DreamTrips reimbursement within five to seven (5-7) business days after we verify and notify you of your successful request.

Other important information

1. Any modifications, changes or cancellations made to an existing DreamTrip booking, as the case may be, that has an associated DreamPrice Promise request will result in voiding of the request and Rovia reserves the right to stop a refund.
2. Each DreamTrip booking, as the case may be, that is verified and qualifies for the DreamPrice Promise shall be entitled to receive reimbursement for the value of the request.
3. Rovia shall not be liable for any injury, loss or damage of any kind as a result of your acceptance, use or misuse of the DreamPrice Promise, including any travel related or pursuant thereto, including but not limited to, personal injury, death, and property damage.
4. Rovia reserves the right in its sole discretion to modify or discontinue the DreamPrice Promise or to restrict its availability to any person, at any time, for any reason, and without prior notice or liability to you. Rovia's failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision.